Your business, in Catalan
CPNL helps you comply with the law
The use of Catalan must be based on commercial and customer service quality reasons and compliance with legislation and consumers’ rights. From a legislative perspective, companies and businesses must comply with the language regulations laid down in the Statute of Autonomy of Catalonia, the Act on linguistic policy, the Consumer Code of Catalonia and the European Charter for Regional or Minority Languages.
Customer rights
Consumers have the right to express themselves in Catalan and to receive all communications written in this language.
Customer service
People who serve customers must be able to do so in Catalan.
Signage
The sign announcing the activity of an establishment must be at least in Catalan.
Fixed internal signage and price and service lists must be at least in Catalan.
Image from ViaempresaConsumers, in their consumer relations, are entitled
to be attended orally and in writing in the official language of their choice.
Article 128.1 of Law 22/2010 of 20th July,
of the Consumer Code of Catalonia