Frequently Asked Questions

Once you've completed the enrolment process, you'll receive the payment document or enrolment document depending on the course you've enrolled for at the email address you gave us.  

If you don't receive it, you can download it by going to Continue a procedure on the platform with your procedure code and identity document.

Although it's an automatic process, this information may take up to three days to be updated.

Yes. If you made a mistake when choosing the course or want to change your option, you can cancel your enrolment by clicking the recycle bin button next to the procedure code or by clicking the Cancel enrolment button. If you do this, you'll lose your place and will have to start the process all over again.

Please note that if you want to cancel a paid enrolment, you'll have to complete the procedure for the refund of the registration fee due to cancellation as set out in the regulations.

If you cancel your enrolment by mistake, you'll have to start the process all over again. If you've cancelled a paid enrolment, please contact User Services.

Once you've completed the course enrolment process, the enrolment platform generates a payment document which you'll have to download showing all the details of the course you've enrolled in and instructions on how to pay online or in person at CaixaBank ATMs.

Your enrolment takes effect once you've made the payment. If you haven't paid within three calendar days, your enrolment will be automatically cancelled and you will forfeit your place.